Cannot Send Attachments
 
You may not be able to send attachments if some programs are interfering in the process or the attachment is of a bigger size than the maximum allowed size.After trying the first solution, check to see if the problem is solved. If you are still unable to send attachments, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what version of Microsoft® Windows® is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows® I Have.

Solutions


Delete Temporary Internet Files and Cookies

When you browse the Web, graphics and text are downloaded to your computer. These files are known as Temporary Internet Files and are stored in the browser cache. Eventually these files may become damaged and cause pages to load incorrectly, or they may just build up and need to be cleared out.

To Delete Temporary Internet Files, Cookies, and History for Internet Explorer 6.X users:

1. Open Internet Explorer.

  • If using Windows® XP, click the Start button, select All Programs, then click Internet Explorer.
  • If using Windows 98, Windows Me or Windows 2000, click the Start button, select Programs, then click Internet Explorer.
2. Click the Tools menu, then click Internet Options....
3. In the Temporary Internet Files section, click the Delete Files button.
4. Click the Delete all offline content box to place a check mark in it, then click the OK button.
5. To close the Internet Properties window, click the OK button.
6. In the upper right corner of the Internet Explorer window, click X.

To Delete Temporary Internet Files, Cookies, and History for Internet Explorer 5.X users:

1. Open Internet Explorer.

  • If using Windows XP, click the Start button, select All Programs, then click Internet Explorer.
  • If using Windows 98, Windows Me or Windows 2000, click the Start button, select Programs, then click Internet Explorer.
2. Click the Tools menu, then click Internet Options....
3. In the Temporary Internet Files section, click the Settings button.
4. Click the View Files button.
5. Click the Edit menu, then click Select All.
6. Click the File menu, then click Delete.
7. To delete the Temporary Internet Files and Cookies, click the Yes button.
8. To close the Internet Properties window, click the OK button.
9. In the upper right corner of the Internet Explorer window, click X.

To Delete Temporary Internet Files, Cookies, and History for Netscape® 8.X users:

1. On the Netscape® Browser toolbar, click the Tools menu, then click Options....
2. Click the Privacy icon, then click the Clear All button.
3. Click the OK button.
4. Click the OK button to close the Options - Privacy window.


Close Other Programs

There may be other programs running which may conflict with or use the resources the Netscape® Internet Service needs to run. The steps provided will close other programs until you restart your computer. To keep programs from starting, please contact your computer manufacturer.

To Close Other Programs for Windows 2000 and Windows XP users:

1. Right-click a blank area on the Windows® taskbar, then click Task Manager.
2. On the Applications tab, click the End Task button until there are no programs listed. If you receive an End Program message, click the End Now button.
3. To close the Task Manager window, in the upper right, click the X button, then try using the Netscape Internet Service again.

To Close Other Programs for Windows 98 and Window Me users:

1. Hold down the Ctrl and Alt keys on your keyboard, then tap the Delete key once.
2. Select a program other than Explorer or SysTray, then click the End Task button. If you receive a message that a program is not responding, click the End Task button.
3. Repeat the steps above until the only programs in the Close Program window are Explorer and SysTray, then click the Cancel button to close the Close Program window. Try using the Netscape Internet Service again.


Proper way of Sending Attachments

If you are having difficulty attaching a file to an E-mail, it is possible that you may be clicking the OK button too soon. Also, when sending a file as an attachment in E-mail, the file must not be open in any other program.

To Send Attachments:

1. To the left of E-mail window, click the Compose link.
2. Click the Add Attachments link.
3. Click the Browse button.
4. Open the folder that contains the file you want to attach, then click the desired file. The name of the file will automatically appear in the File Name box.
5. Click the Open button. The Choose File window will close and the exact path of the file attachment will appear.
6. Click the OK button.
7. Once the file is displayed on attachments list, click the OK button.
8. Compose and send your E-mail.


Try an Alternate Access Number

You can use a different access phone number to rule out the possibility the connection issue is caused by a faulty access phone number.

To Use a Different Access Number:

1. On the Sign On screen, click the Dialing Options buttons.
2. Click the Select a location to edit drop-down menu to open it, choose the location you want to edit from the list, then clicking it.
3. Click the Edit this location button.
4. Follow the instructions in the setup wizard to select an alternate access number.

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Last updated: Fri Jan 27 17:33:28 EST 2006
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